Posted: Monday, June 12, 2017 2:07 AM
Interested in working in a Customer Service Representative position in Jacksonville, IL with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service. RESPONSIBILITIES AND DUTIES INCLUDE: * Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.* Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.* Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.* Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.* Interfaces with team members, management, and customers in reference to customer service issues.* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. REQUIRMENTS * High School Diploma * Direct call center experience preferred* Two or more years of customer service or other telephone experience* Experience working with organizational functions and personnel * Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software* Will accept direct customer service experience (such as office experience providing customer service)* Life insurance experience (plus) If you are interested please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
• Location: Springfield
• Post ID: 67036473 springfieldil