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Posted: Friday, June 9, 2017 7:38 AM

Title: Deskside Support Location: Springfield, ILDuration: FTE Permanent Roles and Responsibilities:Desk Side EngineerAccurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.o Anthem owned equipmento Apple support - Smart hands and feet, also coordination w Anthem Apple team.o Questions about nonstandard equipment should be brought to HCL management's attentionTroubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support Update the tickets in ITSM & work on tickets within the defined service levelso Appropriate notes requiredo HOLD reason notes requiredo Missed schedule date notes requiredo Ticket transfer reason notes requiredo Identify tickets that should be project and provide info to the Project Management teamUpdate TAMIT (SNOW) Asset Database for each hardware interaction.o While at an associates desk, check other assets at the desk and update asset databaseo 100% compliance requiredo Asset salvage runs scheduled by the Stockroom Tech/FST.Reimaging computers/hard drives in accordance with customer standards IMACD function including installation and decommission. Backing up and restoring settings and associated systems administration activitiesDrive end to end ownership of issues to provide a resolution for all requests and incidents.Categorize and prioritize end user support requests and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information. Move equipment associated with escalated help desk incidents and service requestsPerform asset inventory activities to maintain accuracy. Trains and orients staff on use of hardware and software.Recommends and / or performs upgrades on systems to ensure longevity.Other tasks as assigned by Site Lead/Regional Lead.Work w the team/partner w HCL SD/ATS/FSS teams to improve service.Maintain a clean work environment.Deskside Support

Source: http://www.juju.com/jad/0000000090d1td?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcbe33dd35f8868181a9f4d4b4ffe866b40783e8c73bb26f2e


• Location: Springfield

• Post ID: 66650713 springfieldil
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