Posted: Wednesday, May 17, 2017 4:32 AM
LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S.
Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well:being, and easy in:store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.
The Optometrist is a leader within the organization, delivering the brand promise, experience and the organization's key results through people. Specifically, the Optometrist ensures all patients receive the highest quality Optometric care by performing and managing the key steps. The Optometrist also delivers the office's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors.
MAJOR DUTIES AND RESPONSIBILITIES
:Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
:Patient Satisfaction Excellence
:Addresses all patients' visual life style needs
:Builds patients' for life
:Explains each step of the eye exam
:Listens carefully to patient's questions or concerns
:Provides a summary of patient's overall eye health
:Conducts all services in accordance with protocol and accepted standard of care.
:Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
:Establishes a positive Doctor/Patient relationship.
:Effective communicates with all office and store associates to ensure a seamless patient experience.
:Provides effective on:the:job training and guidance to team members making use of Company provided programs. Trains in areas including:
:Front desk/office procedures
:Contact lens Training
:Exam quality by other Doctors
:Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay.
:Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
:Encourages associate decision making at the level closest to the patient.
:Strives to achieve Far Exceeds Expectations on all targets set in the following areas:
:Overall Patient Satisfaction
: Sales to Plan
:Other Key Performance Indicators
:Maximizes "One Voice" partnership through leadership, participation and involvement in the following:
:Right the First Time
:Takes pride in the appearance of the office.
:Maintains safe working environment for all associates/patients.
:Leads by example in demonstrating safe work practices
:Doctor of Optometry
:A proven track record of delivering the organization's results through people
:Knowledge of current Optometric theory and technology
:Comprehensive knowledge from operations, processes and business implications
:Strong communicator and listener
:Problem solving ability
• Location: Springfield
• Post ID: 63693408 springfieldil